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A member from our team will reach out to you shortly. Meanwhile, here are frequently requested information about our services.
1. How do you protect intellectual property?
We anonymize all drawings, project information and customer identity. A Non-Disclosure Agreement (NDA) is not necessary to do business with SMCTech. However, we are always happy to sign an NDA with you. Additionally, all partners in our network are also under contract to protect your IP.
2. What kind of drawings you need to make an offer?
2D drawings or 3D models in the most popular standards, including AutoCAD (.dwg), Acrobat (.pdf), STEP (.stp), IGES (.igs) and Parasolid (.x_t).
If all you got is a sketch of a new product, we will be happy to help you develop it into 3D model. The design can then be utilized for presentation, prototyping, and tooling production.
3. How long will I have to wait to get an offer?
We aim to provide quotation within 48 hours. When we work on an offer, we analyze manufacturability of the design, material, finishing, and other specifications. We also consider quantity and other logistical factors. Some requirements demand further clarification from customers, in such cases an offer might take longer to issue.
4. Payment and shipping method for small order?
We accept PayPal for gross amount up to 2,500 USD. Please be noted that a PayPal transaction fee of 4.5% will be applied. Our PayPal account is at firstname.lastname@example.org and it will be included on our quotation or proforma invoice.
Small orders will be shipped by DHL, FedEx, EMS, or your express courier of choice.
5. What Incoterms does your company offer?
Unless specified otherwise, we offer the parts on EXW terms. Please specify transport requirements in your enquiry.
Our Northern facility is 150 kilometers (90 miles) to Hai Phong Port.
Our Northern facilities are about 20 kilometers (10 miles) to Cat Lai Port.
6. What payment terms does your company offer?
For long term clients, we offer AMS or NET 30. For new customers or sourcing agencies, we typically request an advance payment of 30-50% then balance upon Bill of Lading.